AI Assistant for E-commerce
Give your customers an answer before they abandon the purchase.
An AI assistant that handles customer support via WhatsApp and phone. Order tracking, returns, product questions, and purchase assistance. 24/7.
Implementation in under one week. Compatible with Shopify, WooCommerce, PrestaShop, and more.
70% of carts are abandoned. Many because the customer has a question and doesn't get an answer in time.
After a purchase, "where is my order?" floods your inbox. Your support team spends 80% of their time on repetitive inquiries that could be resolved automatically.
And when Black Friday or seasonal sales arrive, support collapses. It's not that your team isn't capable. It's that there is no way to scale personalized attention with the same resources.
What it is
An assistant that resolves the most common inquiries for your online store.
This is not a chatbot with scripted responses. It is artificial intelligence that holds natural conversations by voice and chat, connected directly to your e-commerce platform.
Order status, shipping information, returns and exchanges, product questions, size guides, availability, discount codes. Everything your team answers over and over, resolved instantly.
Compatible with Shopify, WooCommerce, PrestaShop, and other platforms. It integrates with your logistics system to provide real-time tracking information.
How it works
Up and running in less than one week.
Three phases. No disruption to your store operations.
We connect with your store and logistics
We integrate with your e-commerce platform (Shopify, WooCommerce, PrestaShop...) and your logistics system. We configure the assistant with your shipping policies, return rules, frequently asked questions, and product catalog.
Your assistant starts handling customers
It goes live on WhatsApp and phone. Customers get immediate answers to their questions. Your support team keeps operating as usual. The AI complements your people, it does not replace them.
It improves with every interaction
We monitor performance and refine responses based on real feedback. The assistant learns from use: every week it resolves more inquiries without human intervention.
Clear expectations
What it does and what it doesn't.
What it does
Answer inquiries via WhatsApp and phone using natural language
Provide real-time order tracking updates
Process return and exchange requests
Answer product questions: sizes, materials, compatibility
Share shipping costs, delivery times, and policies
Sync with your e-commerce platform and logistics provider
Deliver 24/7 post-sale support
Transfer to a human agent for complex cases
What it doesn't
Does not process payments or refunds directly (it initiates the process)
Does not make purchase decisions on behalf of customers
Does not handle supplier negotiations
Does not manage inventory
It is a customer support and service tool, not an internal management system. It frees up your team to focus on what matters: growing the business.
Results
What you can expect from the first week.
24/7 Support
Your customers shop at all hours. Nights, weekends, holidays. Now there is always someone ready to respond.
Fewer abandoned carts
Instant answers to the questions that stall a purchase. Sizes, availability, shipping. Resolved in seconds, not hours.
80% fewer repetitive tickets
"Where is my order?" stops flooding your team. The assistant automatically resolves the most common inquiries.
Scale without hiring
Black Friday, seasonal sales, marketing campaigns. Absorb demand spikes with no need for temporary staff.
WhatsApp as a sales channel
Not just support: it resolves the doubts that drive conversions. A customer with a question answered is a customer who buys.
Fast response = higher satisfaction
Customers who get an immediate response rate the experience higher. More satisfaction, more positive reviews, more repeat purchases.
Is this for you?
For online stores that don't want to lose more sales due to lack of support.
If your business has at least one of these problems, this assistant was built for you:
Your support team is overwhelmed with "where is my order?" tickets
Cart abandonment is high and you can't answer questions fast enough
You can't afford 24/7 support with human staff
Sales events (Black Friday, seasonal promotions) overwhelm your team
Customers complain about slow response times
You want to use WhatsApp as a channel but can't manage it manually
Business type
If reducing cart abandonment by 5% on 50,000 EUR/month in revenue means 2,500 EUR extra, plus the time freed from 1-2 support agents, the math speaks for itself.
ROI is typically reached within the first month. Fewer repetitive tickets, more closed sales, a stronger customer experience.
Free pilot. No commitment.
Free implementation, a 3-4 week trial, no lock-in. All we ask for is one thing: honest feedback on how it performs in your store.
Book a 15-minute call and we'll show you how it would work for your specific case.